Fulford Epicor Eagle POS and Inventory Management Case Study

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Fulford Epicor Eagle POS and Inventory Management Case Study

Case study showing how Fulford, a two-location lumber and hardware retailer, used Epicor Eagle to automate special orders, improve inventory visibility, and reduce back-office workload.

Published

June 4, 2026

Read time

3 min read

Source

Fulford operates a gourmet kitchenware/hardware store and a separate RONA lumber and building materials center. The company replaced paper-based special order tracking with Epicor Eagle, eliminating lost orders and giving staff real-time status visibility. Central purchasing combined with automated stock balancing across sites reduced inventory while maintaining service levels. Back-office invoice processing dropped from three employees to one through automated emailing, faxing, and document management.

Key takeaways

Eliminated lost special orders by replacing paper tracking with system alerts and status visibility

Enabled central purchasing and automated transfers between two dissimilar retail locations

Reduced on-hand inventory through real-time stock balancing across stores

Cut back-office invoice processing from three staff to one via automation

Provided non-technical users access to advanced retail management functions

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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