FourKites Visibility Platform Improves 3PL Customer Service and Efficiency

Case studies

SCP

FourKites Visibility Platform Improves 3PL Customer Service and Efficiency

Case study shows how a global 3PL used FourKites to unify carrier visibility, reduce manual tracking, and improve service for oil and gas shippers.

Published

June 4, 2026

Read time

3 min read

Source

A multi-billion dollar 3PL serving the oil and gas sector integrated FourKites with its TMS to gain real-time visibility across large national and small local carriers. Super-user training enabled internal teams to manage the platform independently. The solution reduced check calls, allowed higher shipment volumes at lower cost, and improved customer transparency through encrypted link sharing.

Key takeaways

TMS integration unified data from national and local carriers into one interface

Super-user training reduced reliance on vendor support for daily operations

Direct TMS integrations eliminated manual check calls for track-and-trace teams

Encrypted link sharing increased transparency and customer satisfaction

Higher shipment volumes handled at lower cost with improved ETA accuracy

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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