Follett Higher Education Group Improves Merchandise Planning with Manhattan WMS

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Follett Higher Education Group Improves Merchandise Planning with Manhattan WMS

Case study showing how Follett Higher Education Group reduced merchandise planning time by six weeks using Manhattan Associates Planning solutions across 900 campus bookstores.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Follett Higher Education Group manages nearly 900 campus bookstores with two peak back-to-school seasons. Manual planning processes previously required six weeks of data entry and could not scale with store-level sales history. After evaluating multiple vendors, Follett implemented Manhattan Associates Assortment Planning, Financial Planning, and Item Planning modules. The solution integrated with existing processes, eliminated manual purchase order entry, and enabled overnight data interfaces. Projected outcomes include a 1% sales increase and 2% inventory reduction.

Key takeaways

Reduced merchandise planning cycle by six weeks through automated data interfaces

Implemented Assortment, Financial, and Item Planning modules without major customization

Scaled planning processes across 900 campus bookstores with store-level granularity

Projected 1% sales increase and 2% annual inventory reduction

Eliminated seasonal data entry labor by replacing manual processes with overnight interfaces

Market overview

SCR methodology note

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Implementation considerations

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