Fluid Power Distributor Cuts Returns 40% Using Epicor Prophet 21 WMS

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Fluid Power Distributor Cuts Returns 40% Using Epicor Prophet 21 WMS

Case study shows how DeeTag Ltd. used Epicor Prophet 21 and Wireless Warehouse to raise sales 78% with 18% staff growth and cut training costs.

Published

June 4, 2026

Read time

3 min read

Source

DeeTag Ltd., a 49-employee fluid power distributor in Ontario, implemented Epicor Prophet 21 with Wireless Warehouse Management in 2005. The system automated hose production orders, enabled demand forecasting, and improved pick sequencing across four branches. Results included 34% sales growth in year one with 5% staff increase, 40% fewer returns, and $15,000 annual training savings. Additional modules for kitting, light manufacturing, EDI, and multi-currency supported expansion into U.S. facilities.

Key takeaways

78% sales growth achieved with only 18% staff increase over two years

40% reduction in merchandise returns within first year of go-live

$15,000 saved annually in training costs due to faster system adoption

Wireless Warehouse enabled same-day order pulling by seasonal staff

Auto-generated inter-branch transfers and hose forecasting improved inventory control

Market overview

SCR methodology note

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Implementation considerations

Important consideration

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