FCC North America Case Study: Plex MES Implementation and Platinum Support

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MES

FCC North America Case Study: Plex MES Implementation and Platinum Support

Case study of FCC North America implementing Plex Smart Manufacturing Platform to replace paper-based shop floor processes with cloud ERP and MES.

Published

June 4, 2026

Read time

3 min read

Source

FCC North America, a clutch assembly manufacturer, transitioned from on-premise systems to the Plex cloud platform after a tsunami disrupted operations. The company adopted Plex Platinum Support to achieve 10-15 minute case resolution, reduce staffing costs, and drive user adoption through mentoring sessions during UX interface rollout.

Key takeaways

Plex Platinum Support delivered 10-15 minute resolution for complex MES and ERP issues

Mentoring sessions increased technology adoption during department-by-department UX rollout

Cloud migration enabled FCC to serve additional automotive customers with digitized processes

Platinum Support reduced IT overhead by providing specialized expertise without new hires

Customer input through support relationship influences Plex product development priorities

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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