FatFace JDA WMS Upgrade and Multi-Site Implementation Case Study

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FatFace JDA WMS Upgrade and Multi-Site Implementation Case Study

Case study of FatFace upgrading JDA WMS across legacy and new distribution centres while maintaining service levels for 230 stores and growing e-commerce.

Published

June 4, 2026

Read time

3 min read

Source

FatFace migrated from a highly customised JDA version to a standard configuration during transition to a new national distribution centre. Socius24 managed the upgrade, dual-site operations, e-commerce pack-and-ship configuration, and process standardisation under tight time and budget constraints. The project supported six seasonal lines, next-day e-commerce fulfilment, and zero disruption to store or customer deliveries.

Key takeaways

Upgraded legacy JDA WMS to current standard version with reduced customisations

Implemented JDA across two distribution centres during physical site transition

Developed mobile repacking and parcel pack-and-ship processes in Socius24 USP

Maintained business-as-usual service levels for stores and next-day e-commerce

Enabled sustained growth and won Warehouse Initiative of the Year 2017

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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