Fairmont State University Dining Increases Check Averages 10% with Self-Order Kiosks
Case study showing how Fairmont State University used SICOM Encounter Kiosks to eliminate lines, enable cashless payments, and raise check averages by 10% during lunch rush.
Fairmont State University transitioned from grab-and-go to made-to-order dining using six SICOM Encounter Kiosks integrated with the Heartland OneCard system. The kiosks allowed students to customize orders, view add-ons, and pay with Falcon Dollars. Results included a 10% increase in check averages, 5% growth in customer traffic, and removal of manual ordering lines for roughly 600 daily lunch customers.
Self-order kiosks reduced wait times and eliminated lines for 300 customers per hour during peak periods
Integration with existing campus card system enabled seamless cashless payments using Falcon Dollars
Check averages rose 10% through menu upsell prompts and customer-driven add-on selections
Customer traffic increased 5% as students adopted the intuitive touchscreen ordering experience
Kiosks reduced order errors and improved inventory planning for higher-volume made-to-order items
Market overview
Vendor landscape
Leaders
Implementation considerations
Want deeper analysis on vendors?
Related research
Research
Vendors
Company