European Insurance Company Improves IT Delivery Speed 65% with Kanban

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SCP

European Insurance Company Improves IT Delivery Speed 65% with Kanban

Case study showing how an insurance IT operations team used Planview LeanKit to cut cycle time 65%, raise productivity 21%, and reach 90% delivery predictability.

Published

June 4, 2026

Read time

3 min read

Source

An insurance company IT maintenance team replaced physical boards, spreadsheets, and ticketing lists with Planview LeanKit. The globally distributed group visualized work, applied WIP limits, and integrated Kanban with its request system. Results included 65% faster defect delivery, 93% SLA compliance, 50% less time spent searching for ticket data, and rapid scaling from 10 to 525 users.

Key takeaways

Kanban visualization and WIP limits reduced average cycle time by 65%

Integration with ticketing system cut information search time by 50%

Delivery predictability rose from 60% to 90% and SLA compliance reached 93%

Productivity increased 21% without adding headcount or consultants

Kanban practice scaled from 10 to 525 users across IT operations

Market overview

SCR methodology note

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