ERIKS Seals and Plastics Epicor AutoOrder Implementation Case Study

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ERIKS Seals and Plastics Epicor AutoOrder Implementation Case Study

Case study showing how ERIKS Seals and Plastics used Epicor AutoOrder to automate order entry, reduce manual processing, and free CSRs for higher-value customer work.

Published

June 4, 2026

Read time

3 min read

Source

ERIKS Seals and Plastics, an industrial distributor of elastomer and engineered plastic components, replaced 90-95 percent manual order entry with Epicor AutoOrder. The solution converts emailed or faxed purchase orders into electronic sales orders within the Epicor Prelude ERP system without requiring customer process changes or OCR. Results included faster order cycle times, fewer keying errors, and reallocation of customer service representative time to in-depth service activities.

Key takeaways

AutoOrder converts emailed and faxed POs into electronic sales orders without OCR or customer system changes

Replaced 90-95 percent manual entry, reducing keying errors and order cycle time

Freed CSRs from data entry to focus on higher-value customer service tasks

Complements existing EDI and web order entry channels for broader electronic adoption

Implemented with no disruption to customer ordering processes or internal workflows

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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