Epicor Prophet 21 ERP Implementation at Electro-Matic Products

Case studies

MES

Epicor Prophet 21 ERP Implementation at Electro-Matic Products

Case study of a Michigan electrical distributor that implemented Epicor Prophet 21 to automate sales, reporting, and CRM processes with a single shared database.

Published

June 4, 2026

Read time

3 min read

Source

Electro-Matic Products, a $63M electrical distributor with four locations, replaced a manufacturer-oriented system with Epicor Prophet 21 ERP. The integrated CRM and portal tools delivered real-time customer and pipeline data to sales and service teams. Implementation included data cleanup and training via Epicor LMS. Post go-live results included 3-4x faster data entry, elimination of duplicate records, and 5-10% sales growth without added headcount.

Key takeaways

Single shared database replaced separate CRM and ERP instances, reducing duplicate effort

Data entry speed increased 3-4 times, improving remote salesperson adoption

Real-time portals eliminated manual report runs for bookings, opportunities, and open invoices

5-10% sales growth achieved without adding customer service staff

Integrated CRM enabled pipeline-based financial and investment decisions

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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