Epicor Prophet 21 CRM Implementation Case Study at ICC

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Epicor Prophet 21 CRM Implementation Case Study at ICC

Case study showing how distributor Interstate Connecting Components integrated CRM into Prophet 21 to improve sales visibility and quote turnaround.

Published

June 4, 2026

Read time

3 min read

Source

Interstate Connecting Components, a 115-employee distributor of military and industrial connectors, expanded its existing Epicor Prophet 21 ERP to include built-in CRM capabilities. The integration eliminated the need for a separate CRM system, giving 20 sales reps single-click access to customer data, opportunities, and tasks. Results included faster quote response times, higher quote-to-order ratios, and $40,000 in avoided implementation costs.

Key takeaways

Native Prophet 21 CRM removed duplicate data entry by using existing ERP customer and opportunity records

Sales reps gained one-click visibility into accounts, tasks, and opportunities

Same-day quoting capability increased quote-to-order conversion rates

Built-in workflow and alerts improved call planning and follow-up execution

Company avoided $40,000 in separate CRM licensing and integration costs

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

Original Source

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