Epicor ERP Automates Pension Contribution Processing for SPPA

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MES

Epicor ERP Automates Pension Contribution Processing for SPPA

Case study showing how Epicor ERP and Service Connect replaced manual spreadsheets, automated 1,100 monthly transactions, and reduced month-end reconciliation from over 30 days.

Published

June 4, 2026

Read time

3 min read

Source

Scottish Public Pensions Agency replaced fragmented spreadsheets and dual systems with Epicor 9 ERP and Service Connect to manage £1.5bn in annual employer pension contributions. The solution automated invoice creation, data validation, bank interfaces, and overpayment recovery while providing full audit trails and real-time reporting. Staff were redeployed from data entry to exception handling and employer support, improving governance and compliance.

Key takeaways

Automated 80% of employer contribution processing with minimal human intervention

Reduced month-end reconciliation from over 30 days to near real-time

Eliminated manual entry of 1,100 transactions per month previously requiring three FTEs

Enabled single-system visibility and audit trail for all financial transactions

Supported 20% projected efficiency gain once employer adoption stabilizes

Market overview

SCR methodology note

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Leaders

Implementation considerations

Important consideration

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