Epicor Eclipse Training Transforms Multi-Site Plumbing Distributor Operations

Case studies

MES

Epicor Eclipse Training Transforms Multi-Site Plumbing Distributor Operations

Case study of Etna Supply's adoption of Epicor Eclipse ERP and ongoing Epicor University training across 18 locations.

Published

June 4, 2026

Read time

3 min read

Source

Etna Supply, a 375-employee plumbing distributor, replaced legacy systems with Epicor Eclipse in 2010 to support growth. The company used structured LMS training and repeated Epicor University sessions to build cross-functional expertise in order entry, purchasing, warehousing, and finance. Training enabled process improvements including streamlined 14-to-12 digit UPC conversion using system dictionaries.

Key takeaways

Epicor Eclipse selected for ease of use after evaluating web-based ERP alternatives

Core users from all departments trained via live Epicor University modules at multiple sites

Ongoing annual training narrowed to role-specific topics including finance and operations

System dictionaries enabled reduction of 14-digit UPCs to standard 12-digit format

Cross-functional classroom format supported knowledge sharing without business disruption

Market overview

SCR methodology note

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Important consideration

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