Epicor Eagle Mobile Manager Improves Outside Sales Effectiveness

Case studies

MES

Epicor Eagle Mobile Manager Improves Outside Sales Effectiveness

Case study shows how D&L Farm and Home used Epicor Eagle Mobile Manager to give outside sales real-time access to customer, inventory, and pricing data on mobile devices.

Published

June 4, 2026

Read time

3 min read

Source

D&L Farm and Home, a five-location farm and agriculture retailer, implemented Epicor Eagle and Eagle Mobile Manager to support outside sales calls and remote store oversight. Sales reps gained instant access to customer purchase history, SKU availability, and pricing on tablets, eliminating follow-up calls and improving quote accuracy. The treasurer also used the mobile app to monitor store performance and receive alerts while away from locations.

Key takeaways

Outside sales gained mobile access to customer history, inventory, and pricing data

Real-time quotes reduced follow-up calls and improved close rates during customer visits

Sales preparation improved by identifying lapsed buyers and potential issues before visits

Remote store monitoring enabled performance tracking and instant issue alerts

Customer service improved by answering questions without disrupting store staff

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.