Epicor Eagle Implementation at Glenn's Sporting Goods Retailer

Case studies

MES

Epicor Eagle Implementation at Glenn's Sporting Goods Retailer

Case study shows how Epicor Eagle eliminated credit card processing errors and reduced daily receipt review time by 30 minutes for a single-location sporting goods retailer.

Published

June 4, 2026

Read time

3 min read

Source

Glenn's Sporting Goods replaced its unsupported SportsPak system with Epicor Eagle to integrate point-of-sale and credit card processing. The retailer eliminated all credit card entry errors, automated receipt storage, and improved checkout speed by switching from manual UPC entry to barcode scanning. Inventory visibility for non-stock items also improved. The single-store operation in Huntington, West Virginia gained operational efficiency and a modern customer experience comparable to larger chains.

Key takeaways

Integrated credit card processing removed 100% of manual entry errors

Electronic receipt storage eliminated 30 minutes of daily manual review

Barcode scanning replaced nine-digit manual UPC entry at checkout

Non-stock item inventory visibility improved after system cutover

Email receipt capability reduced customer service retrieval time

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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