Epicor Eagle Enables Multi-Location Inventory and Reporting for Retail Chain

Case studies

MES

Epicor Eagle Enables Multi-Location Inventory and Reporting for Retail Chain

Case study shows how Benson's Pet Center replaced legacy POS with Epicor Eagle and Compass to support expansion, raise inventory turns from 3 to 4, and gain real-time multi-store visibility.

Published

June 4, 2026

Read time

3 min read

Source

Benson's Pet Center, a five-store pet supply retailer, implemented Epicor Eagle and Compass after its prior system lost data, lacked reconciliation, and could not scale. The new platform delivered fast reporting, accurate on-hand quantities, and BI dashboards that store managers use for merchandising and lost-customer outreach. Inventory turns increased, slow movers were cleared faster, and the chain opened additional locations with reliable multi-site control.

Key takeaways

Inventory turns rose from 3 to over 4 after go-live

Report generation time dropped from 8 hours to under 5 minutes

Compass BI enabled daily monitoring of sales, margins, and lost customers

Accurate on-hand data improved ordering and reduced overstock

Merchandising changes based on cross-sell data lifted in-store service levels

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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