Epicor BisTrack Implementation at North American Lumber: Operations Integration

Case studies

MES

Epicor BisTrack Implementation at North American Lumber: Operations Integration

Case study shows how a 19-location LBM dealer standardized processes and gained real-time visibility using Epicor BisTrack across stores, plants, and facilities.

Published

June 4, 2026

Read time

3 min read

Source

North American Lumber replaced multiple legacy systems with Epicor BisTrack to unify operations across 19 stores, a concrete plant, truss plant, and RTM facilities. The single-instance deployment delivered consolidated data, standardized workflows from POS to GL, and branch-to-branch inventory visibility. Key outcomes included a 6% GMROI improvement, better rebate tracking, and reduced negative-margin risk through automated cost adjustments.

Key takeaways

Replaced inconsistent branch systems with one BisTrack instance across 23 sites

Enabled real-time inventory visibility and inter-branch transfers to optimize stock

Improved GMROI 6% via Suggested Orders and margin analytics

Automated rebate accrual tracking and average-cost adjustments to protect margins

Provided drill-down reporting for rapid margin and performance issue resolution

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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