Epicor BisTrack Implementation at Brookside Lumber Improves Efficiency

Case studies

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Epicor BisTrack Implementation at Brookside Lumber Improves Efficiency

Case study of Brookside Lumber's deployment of Epicor BisTrack for LBM operations, focusing on workflow automation and information access.

Published

June 4, 2026

Read time

3 min read

Source

Brookside Lumber replaced legacy systems with Epicor BisTrack to manage three lumber yards and two manufacturing facilities. The solution provides automated alerts for low stock and special orders, Smart Views for rapid data extraction, and a Microsoft SQL Server backend that supports custom reporting. Implementation delivered measurable gains in operational efficiency and customer service response times.

Key takeaways

Automated workflow pushes alerts for low stock and special-order receipts without manual queries

Smart Views enable rapid extraction of open orders, receipt variances, and inactive customer data

Microsoft SQL Server backend supports full data control and hardware-independent deployment

User group participation accelerates adoption and surfaces enhancement opportunities

Platform openness reduces server costs compared with alternative LBM systems

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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