Epicor BisTrack Case Study: Ballard Hardware Order Processing
Case study shows how Ballard Hardware used Epicor BisTrack to replace paper processes with real-time order management, staging, and tax handling for complex industrial orders.
Ballard Hardware, a Seattle industrial distributor serving marine and construction customers, implemented Epicor BisTrack in 2008. The system replaced handwritten invoices and manual lookups with searchable product data, multi-step work orders, staged fulfillment, and role-based dashboards. It enabled handling of 200-300 line staged orders, four-decimal costing, and complex Washington tax rules without added staff or overtime during peak periods.
Replaced carbon-copy invoices and paper workflows with digital order management and dashboards
Enabled staged fulfillment and multi-vendor purchase orders for large, long-lead-time orders
Handled complex tax scenarios across cities, vessels, and customer types in one system
Provided real-time inventory, financial, and order visibility without extra headcount
Supported ongoing extensions including hosted deployment, signature capture, and web ordering
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