Epicor BisTrack Case Study: Ballard Hardware Order Processing

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Epicor BisTrack Case Study: Ballard Hardware Order Processing

Case study shows how Ballard Hardware used Epicor BisTrack to replace paper processes with real-time order management, staging, and tax handling for complex industrial orders.

Published

June 4, 2026

Read time

3 min read

Source

Ballard Hardware, a Seattle industrial distributor serving marine and construction customers, implemented Epicor BisTrack in 2008. The system replaced handwritten invoices and manual lookups with searchable product data, multi-step work orders, staged fulfillment, and role-based dashboards. It enabled handling of 200-300 line staged orders, four-decimal costing, and complex Washington tax rules without added staff or overtime during peak periods.

Key takeaways

Replaced carbon-copy invoices and paper workflows with digital order management and dashboards

Enabled staged fulfillment and multi-vendor purchase orders for large, long-lead-time orders

Handled complex tax scenarios across cities, vessels, and customer types in one system

Provided real-time inventory, financial, and order visibility without extra headcount

Supported ongoing extensions including hosted deployment, signature capture, and web ordering

Market overview

SCR methodology note

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