Empire Plumbing Supply Epicor Eclipse ERP Implementation Case Study

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Empire Plumbing Supply Epicor Eclipse ERP Implementation Case Study

Case study of a 24-employee plumbing distributor replacing legacy ERP with Epicor Eclipse for SOPs, real-time reporting, eCommerce, and delivery tracking.

Published

June 4, 2026

Read time

3 min read

Source

Empire Plumbing Supply, a $15M Oklahoma distributor, implemented Epicor Eclipse in 2013 after outgrowing an unsupported legacy system. The project delivered standardized procedures, integrated eCommerce, real-time sales and delivery visibility, and eliminated the need for full-time IT staff. Leadership reports improved productivity, easier position restructuring, and data-driven culture without major implementation issues.

Key takeaways

Legacy system lacked upgrades and user-friendly processes; Eclipse provided pre-built SOPs aligned to plumbing distribution

Implementation completed with no full-time IT; data migration handled by Epicor consultants with zero reported glitches

Real-time comparative sales reports and Proof of Delivery mobile app replaced manual processes and external GPS

Integrated eCommerce supports customer logins, purchase history, and price matrices for relationship-based sales

Staffing efficiency improved: same workload handled with fewer employees after system-driven process changes

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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