Electrical Distributor Improves Inventory and Service with Epicor Prophet 21

Case studies

MES

Electrical Distributor Improves Inventory and Service with Epicor Prophet 21

Case study of Process Technology, Inc. using Epicor Prophet 21 ERP and LMS to raise revenue from $5M to $9M with only two added staff.

Published

June 4, 2026

Read time

3 min read

Source

Process Technology, Inc., a 13-employee electrical distributor, implemented Epicor Prophet 21 in 2007 to manage commissions, inventory, and customer orders. With Epicor Professional Services and the Learning Management System, the company automated processes, enabled self-paced employee training, and improved data access for customer service. Revenue grew 80 percent over six years while maintaining a small workforce.

Key takeaways

Prophet 21 ERP supported commission tracking, inventory visibility, and automated secondary processing.

Epicor Professional Services helped configure custom workflows without heavy customization costs.

LMS enabled employees to self-train on a practice database before live-system use.

Revenue rose from $5M to $9M over six years while adding only two employees.

Improved data access raised customer service levels and company valuation.

Market overview

SCR methodology note

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Implementation considerations

Important consideration

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