Eikenhout Inc. Epicor DDMS Dispatch Implementation Case Study

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Eikenhout Inc. Epicor DDMS Dispatch Implementation Case Study

Case study of Eikenhout Inc. replacing third-party dispatch software with Epicor DDMS for route mapping, truck scheduling, and weight calculations.

Published

June 4, 2026

Read time

3 min read

Source

Eikenhout Inc., a Michigan lumber and building materials distributor, implemented Epicor DDMS to replace legacy dispatch software. The system introduced route optimization, drag-and-drop truck scheduling, and automated weight totals. Implementation time dropped to one-tenth of the prior system, and dispatchers gained the ability to plan deliveries three to four days ahead using fewer trucks.

Key takeaways

Route mapping reduced driver travel time and lowered transportation costs

Drag-and-drop scheduling cut order display time from 10-15 seconds to near instant

Automated weight calculations eliminated manual calculator use by dispatchers

Implementation completed in one-tenth the time of previous dispatch system

Dispatchers can now plan deliveries three to four days in advance

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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