Easy Lift Transportation Paratransit Case Study: Novus and DriverMate

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Easy Lift Transportation Paratransit Case Study: Novus and DriverMate

Case study of Easy Lift Transportation's deployment of TripSpark Novus scheduling and DriverMate MDTs for ADA paratransit and NEMT operations.

Published

June 4, 2026

Read time

3 min read

Source

Easy Lift Transportation, a Santa Barbara non-profit, implemented TripSpark Novus automated scheduling and DriverMate mobile data terminals across 20 vehicles. The solution improved demand-response efficiency, enabled real-time driver-dispatcher communication, and supported accurate electronic data capture for funders. The system also maintained operations during wildfires and mudslides when cellular service failed.

Key takeaways

Automated scheduling increased ride capacity and reduced denied trips for ADA and NEMT services

DriverMate MDTs delivered trip details and enabled offline communication during disasters

Electronic data capture improved reporting accuracy for government and charitable funders

Real-time dispatcher alerts helped drivers avoid unsafe roads during natural disasters

Non-profit achieved higher rider satisfaction without adding vehicles or staff

Market overview

SCR methodology note

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