DSV Single-Instance Control Tower Case Study: Global Visibility Implementation

Case studies

SCP

DSV Single-Instance Control Tower Case Study: Global Visibility Implementation

Case study of DSV South Africa deploying Kinaxis control tower to unify freight, warehousing, and transport operations for an FMCG healthcare client across 35,000-40,000 annual orders.

Published

June 4, 2026

Read time

3 min read

Source

Kinaxis

DSV South Africa implemented a Kinaxis supply chain control tower to eliminate information silos between its freight forwarding, contract logistics, and road transport divisions. The solution integrates legacy WMS, TMS, and third-party systems into a single platform supporting OTIF delivery, automated carrier selection, capacity planning, and returns coordination for regulated pharmaceutical and general goods. The control tower enables real-time visibility, automated planning, and SLA management while preserving each division's operational identity.

Key takeaways

Unified three DSV divisions and external carriers through one control tower platform without replacing existing systems

Achieved 17% productivity improvement and 14% increase in automated order planning for 35,000-40,000 annual orders

Enabled OTIF compliance for regulated healthcare products with environmental constraints and white-glove requirements

Automated carrier selection, returns coordination, and capacity planning using master data and multi-variable shift planning

Maintained division-specific processes while providing single-point customer visibility across inbound, storage, and outbound flows

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.