Demand Management Process Adoption at University of Michigan ITS

Case studies

SCP

Demand Management Process Adoption at University of Michigan ITS

Case study showing how University of Michigan ITS redesigned demand management using Planview Enterprise to cut approved projects by 75% and improve project visibility.

Published

June 4, 2026

Read time

3 min read

Source

University of Michigan ITS merged three IT organizations and needed to redefine demand management to reduce overcommitment and improve delivery. They implemented a three-stage demand process in Planview Enterprise with lifecycle stages, a seven-field request form, and role-based responsibilities. The result was reduced project volume, higher baseline coverage, and clearer capacity planning aligned to the Next Gen Michigan strategy.

Key takeaways

Implemented three-stage demand management process to capture, define, and schedule projects

Reduced approved projects by 75% through improved prioritization and capacity checks

Increased projects with baselines from 10% to 75% for consistent delivery reporting

Used lifecycle stages in Planview Enterprise to identify bottlenecks and clarify ownership

Applied change management program with role-based training to drive adoption across 800 staff

Market overview

SCR methodology note

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