Customizing SAP Patient Management via SAP Customer Connection

Case studies

WMS

Customizing SAP Patient Management via SAP Customer Connection

Case study showing how Gesundheit Nord used SAP Customer Connection to customize SAP Patient Management for Healthcare and accelerate process improvements.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Gesundheit Nord, a German hospital group, participated in the SAP Customer Connection program to refine its existing SAP Patient Management solution. The initiative enabled direct input to SAP development teams, resulting in targeted enhancements that improved data entry accuracy, reduced errors, and accelerated hospital workflows without major redevelopment effort.

Key takeaways

SAP Customer Connection enables direct customer input into SAP development priorities

Targeted customizations were delivered quickly with minimal internal effort

Data entry accuracy improved and process cycle times decreased

Collaboration with SAP teams remained transparent throughout implementation

Existing SAP Patient Management installations can be enhanced without full reimplementation

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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