Cowtown Retail Chain Achieves End-to-End Process Visibility with Priority Retail

Case studies

MES

Cowtown Retail Chain Achieves End-to-End Process Visibility with Priority Retail

Case study of Canadian pet and western wear retailer replacing manual processes and legacy systems with Priority Retail Management Solution across four megastores.

Published

June 4, 2026

Read time

3 min read

Source

Cowtown, a multi-location retailer in Western Canada, implemented Priority Software's Retail Management Solution after two failed system rollouts. The deployment replaced fragmented manual workflows with integrated POS, back-office, and ERP functions. Centralized inventory visibility, automated reporting, and omnichannel capabilities now connect point-of-sale to head office operations.

Key takeaways

Eliminated manual data calculation and analysis across four store locations

Gained real-time inventory visibility and centralized catalog management

Enabled custom reporting and automated business rules for head-office needs

Replaced two prior failed implementations with flexible, omnichannel retail system

Freed staff time for strategic work through mobile and automated processes

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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