Cook’s Pharmacy Improves Margins and AR with Epicor Eagle

Case studies

MES

Cook’s Pharmacy Improves Margins and AR with Epicor Eagle

Case study showing how a three-store Kentucky pharmacy used Epicor Eagle to cut AR by 1.5%, raise overall margins 10%, and improve retail GMROI.

Published

June 4, 2026

Read time

3 min read

Source

Cook’s Pharmacy integrated Epicor Eagle with its QS/1 pharmacy system to manage retail inventory, POS, AP, and AR. Eagle’s accounts receivable tools streamlined third-party insurance billing, while Business Advisor and SART reporting improved visibility into margins and inventory accuracy. The pharmacy increased retail gross margins and reduced shrinkage through better audit controls and electronic document management.

Key takeaways

Integrated Eagle with QS/1 to handle retail and back-office operations without integration issues

Reduced accounts receivable by 1.5% through improved third-party insurance billing

Increased overall margins 10% and retail GMROI by 1.2% with same sales volume

Used Business Advisor and SART to monitor margins and reduce inventory loss

Implemented electronic document management to speed contractor billing and collections

Market overview

SCR methodology note

Vendor landscape

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Implementation considerations

Important consideration

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