Cook’s Pharmacy Gift Card Implementation with Epicor Eagle

Case studies

MES

Cook’s Pharmacy Gift Card Implementation with Epicor Eagle

Case study of Cook’s Pharmacy replacing paper gift certificates with Epicor Eagle Gift Card module to reduce labor and improve accuracy at three retail locations.

Published

June 4, 2026

Read time

3 min read

Source

Cook’s Pharmacy, a three-store retail pharmacy chain, implemented the Epicor Eagle Gift Card module to replace manual paper gift certificates. The solution automated balance tracking at the point of sale, enabled donation tracking for public relations, and supported a new return policy that issues gift cards for refunds over $25. Results included reduced back-office labor, higher redemption rates from donated cards, and increased customer retention within the business.

Key takeaways

Replaced paper gift certificates with digital gift cards processed at checkout

Eliminated manual balance adjustments and back-office processing for partial redemptions

Enabled tracking and measurement of PR donation gift cards with 60% redemption rate

Implemented return policy issuing gift cards for refunds of $25 or more to retain revenue

Improved professional appearance and generated vendor advertising revenue on card designs

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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