Communisis Epicor ERP and Service Connect Integration Case Study

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Communisis Epicor ERP and Service Connect Integration Case Study

Case study showing how Communisis used Epicor Service Connect to migrate data, integrate sites, and automate 800 daily transactions across legacy and new ERP systems.

Published

June 4, 2026

Read time

3 min read

Source

Communisis, a UK marketing services provider, implemented Epicor ERP supported by Service Connect to replace a legacy system while retaining select external applications. Service Connect handled data migration for 22,000 parts, established secure inter-site integration, and automated workflows for production jobs, material back-flushing, and order-to-invoice processing. The visual workflow designer enabled internal staff to build and maintain integrations without modifying core ERP code.

Key takeaways

Service Connect reduced data migration time by at least two weeks versus other automated methods

800 daily transactions now flow between sites and systems with zero manual intervention

Invoice cycle time dropped from two days to two hours through automated order-to-invoice workflows

Visual workflow builder allows non-programmers to design and maintain integrations

Integrations sit outside core ERP code, preserving upgrade paths and data integrity rules

Market overview

SCR methodology note

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