Clearwater Paper FourKites Visibility Case Study: Collaboration Results

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Clearwater Paper FourKites Visibility Case Study: Collaboration Results

Case study showing how Clearwater Paper uses real-time visibility to manage 5,000 monthly loads, reduce manual tracking, and improve carrier and customer collaboration.

Published

June 4, 2026

Read time

3 min read

Source

Clearwater Paper implemented FourKites in 2016 to replace manual tracking processes across truckload, LTL, and parcel shipments. The platform provides predictive ETAs that enable proactive exception management for internal teams, carriers, and customers. Results include reduced detention charges, fewer manual check calls, faster claims resolution, and a shift from reactive to collaborative operations across 12 U.S. facilities.

Key takeaways

Real-time visibility replaced manual tracking for 5,000 monthly loads across truckload, LTL, and parcel

Predictive ETAs reduced detention charges and improved yard, dock, and warehouse staffing decisions

Carriers gained efficiency through shared location data and reduced unproductive dwell time

Customer service teams shifted from reactive issue handling to proactive load monitoring and communication

Claims validation improved using shipment status events as a single source of truth for detention disputes

Market overview

SCR methodology note

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