Chinook Lumber Epicor BisTrack Implementation Case Study

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Chinook Lumber Epicor BisTrack Implementation Case Study

Case study showing how Chinook Lumber used Epicor BisTrack workflows, dashboards, and analytics to reduce purchasing workload 33% and cut inventory costs by $0.5 million.

Published

June 4, 2026

Read time

3 min read

Source

Chinook Lumber, a three-location lumber and building materials distributor, redesigned its business processes with Epicor BisTrack. The system provided role-based dashboards, Suggested Ordering, Related Documents, and Web Track portal capabilities. Results included 33% fewer purchasing staff for the same volume, $0.5 million lower inventory through a Vendor Managed Inventory program, higher fill rates, and improved contractor customer service via online account access.

Key takeaways

33% reduction in purchasing workload achieved through Suggested Ordering and automated workflows

$0.5 million inventory reduction via Vendor Managed Inventory program enabled by BisTrack cost models

Role-based Smartviews and dashboards improved real-time decision making and fill rates

Related Documents feature eliminated paper flow by linking all order-related records

Web Track portal gave contractors online access to job reports and order status

Market overview

SCR methodology note

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