CFS Improves Fulfillment Operations and Customer Satisfaction with OMS

Case studies

OMS

CFS Improves Fulfillment Operations and Customer Satisfaction with OMS

CFS replaced its home-grown system with VeraCore OMS/WMS in 2003, gaining real-time processing, automated reporting, and scalability that reduced inquiries and increased RFP win rates.

Published

June 4, 2026

Read time

3 min read

Source

The case study details how CFS, a marketing and fulfillment provider, evaluated its legacy system and selected VeraCore to meet requirements for real-time inventory, audit trails, flexible client rules, and growth capacity. Implementation delivered automated reporting, e-commerce integrations, custom shopping carts, and faster client onboarding. As a result, CFS reduced customer service workload, expanded service offerings, and now runs 75 percent of fulfillment clients through VeraCore shopping carts and 100 percent of purchase orders and FIFO valuation through the platform.

Key takeaways

Real-time OMS/WMS replaced legacy system, enabling audit trails and live inventory visibility

Automated reporting reduced manual work and customer inquiry volume

E-commerce and shopping cart integrations shortened onboarding and created new revenue

Scalable platform increased RFP success and allowed acceptance of higher-volume clients

75 percent of fulfillment clients now use VeraCore carts; 100 percent of POs and FIFO run through the system

Market overview

SCR methodology note

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