Caspari OMS Implementation: Handshake Order Entry for Gift Brands

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OMS

Caspari OMS Implementation: Handshake Order Entry for Gift Brands

Case study of Caspari replacing legacy mobile devices with Handshake OMS for 60+ sales reps managing 6,000 SKUs and 8,000 customers.

Published

June 4, 2026

Read time

3 min read

Source

Caspari, a 1945-founded publisher of paper goods and gift products, implemented Handshake order management software in 2012. The solution replaced customized Symbol devices with iOS-based order entry supporting offline mode, barcode scanning, and bidirectional AS400 ERP integration. Key outcomes include simplified back-office operations and improved rep productivity at customer appointments and trade shows.

Key takeaways

60+ field reps adopted iOS order entry replacing Palm/Symbol legacy devices

Bidirectional sync established between Handshake and AS400 ERP for customers, products, and orders

Offline mode and barcode scanning enabled at trade shows and customer sites

REST API integration reduced back-office workload for order processing

National sales force reported higher satisfaction with modern UI versus prior systems

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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