Carter's Warehouse Management Implementation Case Study

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WMS

Carter's Warehouse Management Implementation Case Study

Case study of Carter's deployment of Manhattan Warehouse Management across five DCs to handle value-added services, store-specific packing, and changing retail compliance without heavy customization.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Carter's replaced a highly customized legacy WMS that required expensive modifications for each new customer requirement. Manhattan Warehouse Management enabled piece-level inventory tracking, dynamic picking and packing, and support for multiple fulfillment models including put-to-store, case-in/case-out, and traditional pick-and-pack. Results included reduced order auditing from 100% to 10%, elimination of annual physical inventory shutdowns, and lower overall supply chain costs while scaling across 1.2 million square feet of DC space.

Key takeaways

Legacy WMS required repeated customizations for retail compliance and value-added services

Manhattan WMS supports multiple fulfillment processes within the same facility without code changes

Piece-level tracking replaced case-level management, improving inventory accuracy and order fill rates

Order auditing reduced from 100% to 10% while maintaining accuracy

Annual physical inventory counts eliminated through perpetual inventory capabilities

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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