Canyon Pipe and Supply: Epicor AutoOrder Order Processing Case Study
Case study shows how plumbing/HVAC distributor Canyon Pipe processes thousands of order lines monthly using Epicor AutoOrder without EDI, OCR, or process changes.
Canyon Pipe and Supply Inc., a 140-employee Phoenix distributor, implemented Epicor AutoOrder in 2011 to convert emailed and faxed purchase orders into electronic sales orders within its Epicor Eclipse ERP. The solution handles up to 19,000 order lines per month for large residential builder customers organized by construction phases. AutoOrder avoids dual data entry and OCR limitations while maintaining order accuracy comparable to EDI or web ordering without requiring IT infrastructure or customer process changes.
AutoOrder converts emailed and faxed POs into ERP sales orders without manual re-entry
Processed 19,000 order lines monthly after initial 6,000-line week for one residential builder
No OCR, specialized IT, or process changes required for distributor or customer
Maintains EDI-level accuracy for recurring orders with phase-based SKU organization
Enables expansion to additional large customers without added support overhead
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