Butler Bros Industrial Distributor ERP Implementation Case Study

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Butler Bros Industrial Distributor ERP Implementation Case Study

Case study of Butler Bros implementing Epicor Prophet 21 to improve inventory control, reporting speed, and customer service response times.

Published

June 4, 2026

Read time

3 min read

Source

Butler Bros, a 70-employee industrial distributor in Lewiston, Maine, replaced legacy Acclaim software with Epicor Prophet 21 in 2011. The implementation reduced month-end reporting from two days to under one hour and enabled real-time retrieval of quotes, order acknowledgments, and invoices during customer calls. Staff training via the Learning Management System supported flexible, self-paced adoption across the organization.

Key takeaways

Month-end reports reduced from two days to under one hour using saved queries

Real-time access to quotes, acknowledgments, and invoices during customer calls

Prospect accounts allow quick conversion to full customer records without cash accounts

Excel queries linked to the database enable rapid customized customer reports

Self-paced LMS training supports both group and individual learning preferences

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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