Buffalo Hospital Supply WMS Implementation Case Study

Case studies

WMS

Buffalo Hospital Supply WMS Implementation Case Study

Case study of Buffalo Hospital Supply replacing paper-based processes with Manhattan SCALE WMS to support 20-25% annual growth and reduce inventory carrying costs.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Buffalo Hospital Supply implemented Manhattan SCALE at its 148,000 sq ft Buffalo DC to address visibility gaps caused by rapid growth and manual workflows. The system enabled same-day putaway, cycle counting, performance metrics, and later upgrades including voice picking and cartonization. Results included 99%+ picking accuracy, 30% staffing reduction, and full ROI in 14 months.

Key takeaways

Replaced paper-based processes with WMS to restore inventory visibility during 20-25% annual growth

Achieved same-day putaway and eliminated two annual physical inventory counts

Improved picking accuracy above 99% while inventory value grew from $6M to $8.5M

Reduced staffing requirements by nearly 30% and achieved ROI in 14 months

Enabled future integrations including voice picking, RFID, and continuous replenishment programs

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.