Brasif Máquinas: Boosting Field Service Productivity with SAP Cloud Platform

Case studies

WMS

Brasif Máquinas: Boosting Field Service Productivity with SAP Cloud Platform

Case study showing how Brasif Máquinas built an after-sales management app on SAP Cloud Platform to improve field technician productivity and service order execution across eight Brazilian states.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Brasif Máquinas, a Brazilian distributor of construction and material handling equipment, replaced manual service order processes with a mobile after-sales application developed on SAP Cloud Platform. The solution enabled real-time service order distribution, location tracking, and lead capture for 120 field technicians. Within three months, field personnel productivity increased from 61% to 75%, while service department visibility and customer satisfaction metrics improved.

Key takeaways

Field technician productivity rose from 61% to 75% after mobile app deployment

Real-time service order execution replaced weekly manual reporting cycles

Application enabled lead identification and downtime tracking during field visits

SAP Cloud Platform supported rapid three-month development and integration

120 technicians now use the system across eight Brazilian states

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.