BlueCross BlueShield NC Uses PPM to Optimize Resource Capacity

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SCP

BlueCross BlueShield NC Uses PPM to Optimize Resource Capacity

Case study showing how BCBS NC used Planview Enterprise to balance demand, capacity, and investment planning across 1.5 million resource hours.

Published

June 4, 2026

Read time

3 min read

Source

BlueCross BlueShield of North Carolina implemented Planview Enterprise to gain visibility into demand and capacity after portfolio hours doubled to 1.5 million. The organization applied scoring models, integrated investment planning, and executive dashboards to prioritize high-value work, forecast staffing needs 12-24 months ahead, and reduce weekly status reporting time by 1.5 days.

Key takeaways

Portfolio hours grew from 700K in 2012 to 1.5M in 2014, requiring stronger governance and forecasting

Scoring models enabled benefit-risk evaluation and dynamic project prioritization

Integrated capacity planning replaced spreadsheets and improved 12-18 month demand visibility

Weekly portfolio status report creation time dropped by 1.5 business days

Project manager administrative time improved 30 percent with standardized reporting

Market overview

SCR methodology note

Vendor landscape

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Implementation considerations

Important consideration

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