BlueCross BlueShield NC Uses PPM for Resource Capacity Optimization

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BlueCross BlueShield NC Uses PPM for Resource Capacity Optimization

Case study showing how BCBS NC used Planview Enterprise to manage demand, capacity, and investment planning across 1.5 million resource hours.

Published

June 4, 2026

Read time

3 min read

Source

BlueCross BlueShield of North Carolina implemented Planview Enterprise to gain visibility into demand and capacity after its project portfolio doubled due to federal mandates. The insurer applied scoring models, capacity planning, and integrated reporting to prioritize high-value work, forecast staffing needs 12-24 months ahead, and align resources to strategic targets. Results include reduced weekly reporting time, improved project manager efficiency, and extended planning horizons.

Key takeaways

Portfolio grew from 700K to 1.5M hours in two years, requiring stronger governance and forecasting

Planview Enterprise scoring models enabled benefit-risk evaluation and dynamic project prioritization

Integrated capacity planning replaced spreadsheets and aligned staffing to strategic roadmaps

Weekly portfolio status reporting time reduced by 1.5 days; PM administrative time cut 30 percent

Demand forecasting extended to 12-24 months with role-level visibility for IS resources

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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