Avaya Supply Chain Transformation Case Study

Case studies

SCP

Avaya Supply Chain Transformation Case Study

Case study of Avaya's multi-phase supply chain transformation using Kinaxis RapidResponse to move from reactive data handling to predictive, high-value planning after the Nortel acquisition.

Published

June 4, 2026

Read time

3 min read

Source

Kinaxis

This Aberdeen Group case study details Avaya's journey from fragmented ERP systems and low-value firefighting to an integrated, end-to-end supply chain planning environment. After the Nortel acquisition, Avaya standardized on Kinaxis RapidResponse to gain real-time visibility, reduce SKUs by 30 percent, implement S&OP, and shift decision-making from reactive to predictive. The study outlines five implementation phases, leadership changes, and measurable gains in forecast accuracy, customer service, and inventory performance.

Key takeaways

Adopted single Kinaxis RapidResponse instance to unify multiple ERP/MRP systems post-acquisition

Reduced SKUs 30 percent by planning at stockable part number level instead of finished goods SKUs

Implemented phased S&OP process supported by real-time, configurable supply chain models

Shifted from low-value data translation to high-value predictive analysis and decision-making

Achieved Best-in-Class benchmarks: 93.7 percent customer service, 81.5 percent forecast accuracy

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.