Australian Immigration Dept HCM Transformation with SAP SuccessFactors

Case studies

WMS

Australian Immigration Dept HCM Transformation with SAP SuccessFactors

Case study of how Australia's Department of Immigration and Border Protection moved HCM processes to SAP SuccessFactors cloud solutions to eliminate paper and improve recruiting, learning, and performance management.

Published

June 4, 2026

Read time

3 min read

Source

SAP

The Australian Department of Immigration and Border Protection replaced fragmented, paper-based human capital management processes with SAP SuccessFactors Recruiting, Learning, Performance & Goals, and Workforce Analytics. The agency also deployed SAP Jam to support cross-hierarchy collaboration through its Innovation Division. Cloud deployment reduced IT overhead and enabled faster rollout of new capabilities, including the Visa Finder application for streamlined visa processing.

Key takeaways

Eliminated paper forms in recruiting and reduced new-employee forms from 13 to 2

Implemented end-to-end cloud HCM covering recruiting, learning, performance, and analytics

Used SAP Jam to enable transparent, hierarchy-free innovation collaboration

Shifted to Cloud First policy, lowering capital costs and IT management burden

Delivered self-service career tools and real-time data to 15,000 employees

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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