Austin Hardwoods Epicor BisTrack Implementation Case Study

Case studies

MES

Austin Hardwoods Epicor BisTrack Implementation Case Study

Case study showing how Austin Hardwoods used Epicor BisTrack to process 2.5x more orders, achieve 0.1% inventory accuracy, and expand retail sales.

Published

June 4, 2026

Read time

3 min read

Source

Austin Hardwoods, a Denver lumber and building materials distributor, implemented Epicor BisTrack to manage mixed industrial, contractor, and retail sales channels. The system enabled real-time inventory visibility, accurate costing for value-added milling operations, and multi-channel pricing. Results included handling 200 daily tickets with existing staff, near-perfect inventory counts, and improved responsiveness that grew the retail customer base.

Key takeaways

Processed 2.5 times more orders without adding staff

Achieved 0.1% inventory accuracy versus prior $40K-$90K variances

Enabled precise costing of manufactured hardwood products

Supported four separate pricing structures across customer segments

Provided real-time inventory access for counter and outside sales teams

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.