Atlet Improves Customer Service with Epicor Service Management

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Atlet Improves Customer Service with Epicor Service Management

Case study on Atlet AB's implementation of Epicor iScala Service Management to control service orders, integrate with ERP, and improve data access across nine locations.

Published

June 4, 2026

Read time

3 min read

Source

Atlet AB, a European forklift manufacturer, replaced a legacy DOS service system with Epicor iScala Service Management in 2007. The solution handles 40,000 service orders annually, integrates with inventory, finance, and parts planning systems, and provides technicians and call centers with real-time visibility. Key outcomes include reducing information retrieval time from two days to two minutes and maintaining 96% spare parts availability.

Key takeaways

Service order volume reached 40,000 per year after implementation across nine subsidiaries.

Information retrieval time dropped from two days to two minutes through integrated modules.

iScala Service Management integrates with inventory, finance, and external planning systems.

96% spare parts service level maintained with same-day/next-day delivery capability.

Process redesign and central data warehouse initiatives were required for full benefits.

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