Argos Direct WMS Implementation: Zero-Disruption Multi-Site Rollout

Case studies

WMS

Argos Direct WMS Implementation: Zero-Disruption Multi-Site Rollout

Case study of Argos Direct replacing legacy WMS across three UK DCs with phased parallel migration, zero lost orders, and measurable gains in receiving, picking, and order accuracy.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Argos Direct, the home-delivery arm of UK retailer Home Retail Group, operated three distribution centers handling 10,000 SKUs. Its custom in-house WMS could not scale with rising throughput. Manhattan Associates Warehouse Management was implemented using a mirror-system approach that kept the legacy system live while progressively migrating SKUs. The project delivered efficiency gains in receiving, put-away, picking, replenishment, loading, and returns, plus reduced clerical work and failed deliveries, all without interrupting daily operations.

Key takeaways

Phased parallel migration enabled zero operational downtime across fully active sites

SKU-by-SKU cutover with mirror system eliminated data migration issues

Efficiency improved in receiving, put-away, picking, replenishment, loading, and returns

Real-time inventory visibility achieved across three UK distribution centers

Reduced order errors, failed deliveries, and clerical workload after go-live

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.