Ace Hardware of Appleton Epicor Eagle Mobile Manager Case Study

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Ace Hardware of Appleton Epicor Eagle Mobile Manager Case Study

Case study showing how Ace Hardware of Appleton uses Epicor Eagle Mobile Manager for remote sales monitoring, inventory checks, and in-store overrides.

Published

June 4, 2026

Read time

3 min read

Source

Ace Hardware of Appleton implemented Epicor Eagle Mobile Manager to access real-time sales data and inventory levels from smartphones and tablets. The solution replaced laptop VPN access with instant mobile queries, enabling remote oversight during holidays and faster shelf replenishment decisions. Staff also use the app for price checks, remote transaction overrides, and competitor price comparisons without returning to fixed terminals.

Key takeaways

Mobile access replaced laptop VPN logins, cutting time to view daily sales from minutes to seconds

Real-time inventory queries from the sales floor reduced empty-shelf assumptions and RF gun trips

Remote manager overrides eliminated customer wait times at registers during peak periods

On-the-spot competitor price scans supported immediate pricing decisions without manual SKU logging

Single-store hardware retailer gained anytime visibility into B2B program performance and daily revenue

Market overview

SCR methodology note

Vendor landscape

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Important consideration

Original Source

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