Accenture Improves Issue Resolution with Value Stream Management

Case studies

SCP

Accenture Improves Issue Resolution with Value Stream Management

Case study showing how Accenture's ALIP platform eliminated duplicate data entry by automating issue synchronization between internal and client systems.

Published

June 4, 2026

Read time

3 min read

Source

Accenture's Life Insurance & Annuity Platform (ALIP) team adopted Planview Value Stream Management to replace manual dual-system updates with automated, near real-time synchronization. The change restored hundreds of hours of productivity per week, improved data accuracy, and accelerated issue resolution for global insurance clients. The solution maintained strict security boundaries while enabling transparent collaboration across distributed teams.

Key takeaways

Automated synchronization eliminated duplicate manual data entry between Accenture and client issue systems

Hundreds of hours of QA specialist capacity restored weekly for higher-value work

Near real-time updates improved customer satisfaction and reduced decision delays

Security controls preserved while enabling transparent cross-organization collaboration

Faster end-to-end issue resolution achieved without compromising data accuracy

Market overview

SCR methodology note

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