2022 POS and Customer Engagement Report: Retail Technology Priorities

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2022 POS and Customer Engagement Report: Retail Technology Priorities

Survey of retailer priorities for POS systems, omnichannel fulfillment, and customer experience in 2022 amid inflation and labor challenges.

Published

June 4, 2026

Read time

3 min read

Source

This report presents findings from the 23rd annual survey on POS and customer engagement. It examines how retailers adapted store operations, technology, and fulfillment after COVID-19, including BOPIS, BOPAC, and mobile self-service. The analysis covers 2022 business priorities such as digital commerce growth, supply chain optimization, and unified commerce platform adoption.

Key takeaways

88% of retailers list digital commerce growth as their top 2022 business priority

71% have or plan to implement a unified commerce platform

60% prioritize reducing friction between online sales and in-store fulfillment

78% of retailers plan to keep expanded BOPIS and BOPAC capabilities long-term

Only 13% report their OMS-to-POS integration is working well

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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